User Privacy Policy for the Service

Last updated: April 2026

In this Privacy Policy, “we”, “us” and “our” refer to The Centre for Health, operated by DRSH LTD.

Your privacy is important to us. We are committed to keeping your information secure and processing personal data in accordance with UK data protection law, including the UK GDPR. We are registered with the Information Commissioner’s Office (ICO) under registration number ZB349577.

This Privacy Notice explains how we collect, use, store and share your personal information when you use our services.

1. Introduction

This Privacy Notice explains how The Centre for Health, operated by DRSH LTD, collects, uses, stores and shares personal information. We are the controller of your personal data.

We are committed to protecting your privacy and handling your information securely and lawfully.

2. Contact Details

Telephone: 020 7967 1577
Email: enquiries@thecentreforhealth.co.uk

3. The Personal Information We Collect

We collect and use the following categories of information to provide healthcare services:

3.1 General Personal Information

  • Name, address and contact details
  • Gender
  • Pronoun preferences
  • Date of birth
  • Insurance information
  • Payment details

3.2 Health and Care Information (Special Category Data)

  • Medical conditions and history
  • Allergies and medication
  • Care needs and support requirements
  • Test results and clinical information relevant to your care
  • Dietary requirements and home environment, where relevant

3.3 Crime Prevention and Security

  • Witness statements
  • Relevant information from previous investigations

3.4 Safeguarding Information

  • Information needed to protect individuals at risk
  • Records of decisions and assessments

3.5 Patient App or Portal Information

  • Account registration details
  • Security and access information

3.6 Marketing and Communications

  • Email address for optional marketing communications, where you have provided explicit consent

4. Why We Collect Your Information

We use personal information for the following purposes:

  • Providing healthcare and treatment
  • Managing appointments and continuity of care
  • Meeting legal and regulatory obligations
  • Safeguarding individuals
  • Responding to queries, complaints or claims
  • Maintaining records and ensuring clinical quality
  • Sending optional marketing communications, where you have provided explicit consent

5. Lawful Bases for Processing

Under the UK GDPR, our main lawful bases are:

5.1 Article 6 Lawful Bases

  • Legal obligation: where we must process information under healthcare, safeguarding or regulatory law.
  • Contract: where processing is necessary to provide services you have requested.
  • Vital interests: where someone is at immediate risk of serious harm.
  • Consent: for optional activities such as targeted advertising.

5.2 Article 9 Conditions for Special Category Data

For health-related and other special category data, we rely on the following conditions:

  • Provision of health or social care under Article 9(2)(h)
  • Legal obligations and safeguarding requirements
  • Vital interests
  • Explicit consent under Article 9(2)(a): used only for optional marketing involving custom advertising audiences

We do not rely on legitimate interests for processing health or care information.

6. Marketing and Targeted Advertising

We will only use your email address for marketing if you give explicit and separate consent.

6.1 Email Marketing

If you choose to opt in, we may send you updates about services, clinics and related healthcare information.

You can withdraw your consent at any time.

6.2 Meta (Facebook and Instagram) Custom Audiences

If you give explicit consent, we may use your email address to create a custom audience on Meta platforms. This allows us to show advertising to users who match or resemble existing patients.

  • No health information is uploaded.
  • No demographic information is uploaded.
  • Only your email address is shared with Meta in hashed format.
  • Meta uses the email address to match your profile for advertising purposes.

You may withdraw your consent at any time, and you will be removed from our custom audience lists.

6.3 Withdrawing Consent

You can withdraw your consent by emailing enquiries@thecentreforhealth.co.uk.

Withdrawal of consent does not affect the lawfulness of any processing carried out before consent was withdrawn.

7. Where We Obtain Personal Information

We may obtain personal information from:

  • You directly
  • Other health and care providers
  • Social services and safeguarding agencies
  • Insurers
  • Regulatory bodies
  • Publicly available sources

8. How Long We Keep Your Information

We keep your healthcare records for 10 years from your last contact with us. After this period, records are securely deleted.

Other types of information may be kept for shorter periods in accordance with applicable legal or regulatory requirements.

9. Who We Share Your Information With

We may share personal information with:

  • Pharmacy providers, for dispensing medication and providing related clinical services
  • GPs, consultants and other health and care providers
  • Insurance companies
  • Safeguarding bodies and local authorities
  • Emergency services
  • Regulators, auditors and inspectors
  • Courts, law-enforcement agencies and other legal bodies, where required by law
  • Meta Platforms, limited to your email address and only where you have provided explicit consent for advertising

We will not sell your personal information.

Duty of Confidentiality

Health information is confidential. We only share it where:

  • You have given consent
  • There is a legal requirement to do so
  • Processing is necessary to protect someone’s vital interests
  • Safeguarding or public-protection concerns justify disclosure

10. Cookies

Our website uses cookies to ensure that it functions properly, remains secure and provides a good user experience.

10.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites recognise your device and remember certain information about your visit.

10.2 How We Use Cookies

We use cookies for the following purposes:

  • Essential cookies: required for the operation, security and functionality of the website, including enabling forms and protecting against fraud or misuse.
  • Performance and functionality cookies: used, where applicable, to improve how the website works and ensure that its features operate correctly.

We do not use cookies to collect health information or sensitive medical data.

10.3 Advertising and Tracking

We do not use cookies for targeted advertising or cross-site tracking.

If this changes in the future, we will update this policy and request your consent where required.

10.4 Managing Cookies

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

10.5 Third-Party Services

Some services we use, such as website hosting, contact forms or security tools, may set cookies as part of their normal operation.

These providers are required to process information securely and in accordance with applicable data protection laws.

10.6 More Information

For questions about our use of cookies, email enquiries@thecentreforhealth.co.uk.

11. Your Data Protection Rights

Depending on the circumstances and the lawful basis on which we use your information, you may have the right to:

  • Request access to your personal information
  • Request that inaccurate or incomplete information is corrected
  • Request deletion of your personal information
  • Request restriction of processing
  • Object to processing, where applicable
  • Request data portability, where applicable
  • Withdraw consent for consent-based processing

Some of these rights are subject to legal restrictions and may not apply in every circumstance. For example, we may be required to retain certain healthcare records even if you request their deletion.

To exercise your rights, contact us using the details in section 2.

12. How to Complain

If you have concerns about our use of your personal information, please contact us first:

Email: enquiries@thecentreforhealth.co.uk
Telephone: 020 7967 1577

If your concern remains unresolved, you may complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: Make a complaint to the ICO

The Centre for Health Privacy Policy — April 2026