User Privacy Policy for the Service

The Centre for Health collects and processes the following personal data: basic contact information: name, address, email, contact number and, due to the nature of the sensitive service We provide, if you choose to engage in a Health Service, We may also collect sensitive personal data and special categories of data.

If you complete a Web-based enquiry form, We will also collect any information you provide to Us within the submission. Our online contact form provides you with a link to this Privacy Policy and you are also given the opportunity to provide consent to be contacted for Direct Marketing purposes.

When you visit Our Website www.thecentreforhealth.co.uk Our cookie app will allow you to choose whether to accept or decline. No personal data will be collected simply by browsing Our site.

When you register to Use Our Health Service or make an enquiry about Our services you may pass Your data to Us by email, via Our contact form on Our Website, via a message to Our Facebook page. Whenever We process Your data to contact you based upon Our lawful basis to do so, including consent, We will always include an unsubscribe link.

When you engage The Centre for Health to provide any of Our services Your data will be processed on the basis that you have contracted with Us to provide you with a Digital Vehicle Check.

You are under no obligation to provide information to Us, but We may not be able to provide services you are requesting, and We may therefore choose not to provide services you are seeking.

When you provide Us with Your personal information, We Use Your information to:

• Provide Health Services in relation to contraception
• Provide and service Your contractual relationship with Us.
• Process billing and payments
• Comply with legal obligations for the prevention of financial crime and money laundering.
• Update you on Our Services, News and any Special Offers where we have consent to do so.

We will process Your information to meet Our contractual obligations to You, where We have a legitimate interest to do so and, where We are permitted by law or to comply with applicable laws and regulation. The following sets out the Lawful basis’s We rely upon:

• Providing Our service to you including all internal processing required to fulfil Our obligation to provide the service you have requested.
• To service and administer Your matter including billing and payments.
• To provide you with any information on the services that you have requested.

• To confirm, update and improve Our Customer records in compliance to Data Protection Legislation.
• For the prevention of financial crime and money laundering to prevent crime, fraud and money laundering
• Where We are obliged to disclose information by reason of any law, regulation, or court Order.

• For training purposes and to improve Our service to you
• For auditing purposes by accounting or regulatory authorities
• To transfer information to any entity which may acquire rights in Us

• To inform you of products and services that may be of interest to you, where you have chosen to be made aware of this.
• For any other purpose to which you agree i.e: the display of a testimonial

We will retain Your personal information in accordance with applicable laws. We will take reasonable steps to purge, destroy or anonymise personal information We no longer need for the purposes We have set out above.

Our retention periods are:

The Centre for Health will never share Your data with any third party for Direct Marketing. Where necessary or required We share information:

• When disclosure is in the public interest, to prevent a miscarriage of justice or where there is a legal duty, for example a Court Order.
• When the information concerns risk of harm to the Customer, or risk of harm to another adult or a child. We will discuss such a proposed disclosure with You unless We believe that to do so could increase the level of risk to You or to someone else.
• Under certain circumstances required by law and only where identification and security checks have been subject to Our due diligence
• Regulatory authorities to comply with Our legal obligations.

We invest appropriate resources to protect Your personal information, from loss, misuse, unauthorised access, modification, or disclosure. However, no internet-based site can be 100% secure and We cannot be held responsible for unauthorised or unintended access that is beyond Our control. Where We may provide sign posting to another service provider, We advise that you should always visit their Privacy Policy to ascertain how Your data will be processed. Where applicable, We operate due diligence checks on the third-party Service Providers and have compliant Data Processing Agreements in place.

In situations where it is necessary for data to be transferred between parties whether UK, EU or Worldwide We maintain optimum security protocols and have policy in place to continually monitor and safeguard all data. 

On a day-to-day basis We keep Your data secure ensuring:

• All Our systems are password protected and has an installed firewall, malware and anti-virus protection to prevent others gaining access to Our systems.
• Email systems are secured with a password.
• Access to the analytics on the Website are secured with a strong password.
• Personal information is minimised in phone and email communication.
• The Centre for Health will never Use open or unsecure Wi-Fi networks to send any personal data.

• In secure online cloud storage systems.
• On a password protected laptop (which no other person/professional has Use of)
• In a paper file
• In mobile phones and email systems

The Centre for Health Website Uses functional, analytic and tracking cookies and similar techniques, also from third parties, to show you relevant advertisement, to provide you with an optimal visitor experience, and to analyse and improve Our and third parties’ services. Our advertising, analytic and social media partners have access to Your Use of Our site. Read about how We Use cookies and how You can control them by clicking “Cookie Settings”. See Our Privacy Statement for more information. By clicking accept you consent to the Use of cookies.

By Using cookies We can see how many people have visited Our Website and which pages are most popular. Google may send additional cookies if you Use the google map links on the site. Cookies are anonymous and contain no personal data. You can turn cookies off in Your Website browser if you wish to. You can learn more about cookies here. When you first enter Our Website the cookie message will appear, by clicking accept you consent to the Use of cookies. 

We also Use Google Analytics to help Us understand how Our Customers Use Our Website. You can read more about how Google Uses Your Personal Information here: https://www.google.com/intl/en/policies/privacy/. 

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

If We engage in advertising Our Website may include pixels that help Us to assess how effective  Our adverts are. Pixels do not collect individual data.

You have the right to request copies of Your personal information without charge and provided within 30 days of Your request. This request is referred to a SAR ‘Subject Access Request’ and, where We are unable to meet Our obligation to provide you with copies within 30-days We will write to you to advise this and to indicate when Your request will be fulfilled. A SAR will provide you with the actual data We hold.

If you think any of the personal information, We hold about you is inaccurate, you may request it is corrected or erased. You also have a right, in certain circumstances, to object to Our processing of Your personal information, to require Us to stop processing Your personal information and/or to withdraw Your agreement to processing based on ‘consent’, but this does not apply where We have other legal justifications to continue processing Your data or an overriding legitimate interest.

You may request to have Your data erased however this is not always possible and, if this is the case We will write to you to provide you with the details as to why Your data cannot be erased at that time.

In relation to all of these rights and on any other matter relating to Data Protection you may email David.ritchie@thecentreforhealth.co.uk . David Ritchie is the Data Controller and Data Processor for The Centre for Health and also provides the role of Data Administrator. The Centre for Health do not process data or monitor data subjects continuously.

We recognize that data subject who are EU citizens may wish to use Our service. We respect the privacy of all Our Customers and, as the UK GDPR is derived from EU GDPR 2016 Our data protection extends the necessary compliance to safeguard all data relating to EU citizens.

If you have a complaint about how We have handled Your personal information you may contact Us Using the details above and We will investigate Your complaint. 

If you are unhappy with any aspect of Our investigation into Your complaint you have the right to complain to the Information Commissioner’s Office, details of how to complain are available at www.ico.org.uk